What this policy covers
This Privacy Policy describes how Lumenoras handles personal information when you browse this website, place an order, use the Contact form or interact with store functions. It does not control the independent privacy practices of PayPal, carriers or other services that operate under their own policies.
Information you provide
We may receive your name, email address, telephone number, delivery and billing details, order selections, support messages and other information you choose to submit.
Order and commercial information
We maintain records of products, variants, quantities, prices, order status, PayPal transaction references, delivery details, returns and related support activity.
Payment information
Payment is completed through PayPal. Card numbers, PayPal passwords and security codes are entered on PayPal systems and are not stored by Lumenoras. We receive transaction status, token, amount, currency and transaction identifiers needed to confirm the order.
Device and usage information
Our server and hosting infrastructure may record IP address, request time, browser or device information, requested pages, referring pages and technical errors for security, troubleshooting and service operation.
Cart storage and similar technologies
The shopping bag is stored in your browser using local storage so that selected items remain available between visits. Essential server and browser technologies may also be used for security, routing and checkout operation. Clearing browser data removes locally stored cart information.
How we use information
- Process and verify orders and payments
- Prepare delivery and handle returns
- Record and review support requests
- Prevent fraud, abuse and security incidents
- Maintain, debug and improve store functionality
- Meet recordkeeping and legal obligations
How information is shared
Information may be shared as necessary with PayPal, hosting and infrastructure providers, delivery carriers, fraud-prevention services, professional advisers and government authorities where legally required. We do not sell personal information for money.
Third-party content and image delivery
Some product images or technical resources may be delivered by third-party content networks. Requesting those resources can disclose technical information such as IP address and browser details to the provider operating that network.
Data retention
We keep order, payment-reference and support records for as long as reasonably necessary to complete transactions, handle disputes, prevent fraud, maintain business records and comply with legal requirements. Local cart data remains in your browser until removed or replaced.
Data security
We use reasonable administrative and technical safeguards appropriate to the store. No internet transmission or storage method is completely secure, so absolute security cannot be guaranteed.
Your privacy choices
You may record a request through the Contact form to ask about access, correction or deletion of personal information. We may need to verify identity and retain information that is required for completed transactions, security or law.
State privacy rights
Residents of certain U.S. states may have additional rights to know, correct, delete or obtain a copy of personal information, or to appeal a privacy decision. Rights and exceptions vary by location. Submit the request through the Contact form and identify the state connected to the request.
Children
The store is not directed to children under 13, and we do not knowingly request purchases or personal information directly from children. A parent or guardian may use the Contact form if they believe a child submitted information.
Do Not Track
Browsers may send a Do Not Track signal. Because there is no uniform industry standard for interpreting these signals, the site may not respond to every signal in the same way. You can limit local storage and similar technologies through browser settings.
Policy changes
We may update this policy when store practices, technology or legal requirements change. The revised version will show a new “Last updated” date. Material changes apply prospectively unless law requires otherwise.
Privacy contact
Use the Contact form for a privacy request. The form records the request on our server; no unprovided email, telephone number or physical address is represented on this website.