Scope of this policy
This policy explains how physical orders placed through Lumenoras are prepared and delivered. It applies only to purchases completed on this website.
Where we ship
We currently accept delivery addresses within the United States only. Orders with an unsupported destination cannot be completed through checkout.
Shipping cost
Standard shipping is free on every eligible order. Lumenoras does not currently offer a paid expedited service at checkout.
Order processing
After PayPal confirms payment, the order enters processing. Processing includes payment review, item availability checks and preparation for shipment.
Weekends, holidays, unusually high order volume or verification concerns may extend processing time.
Estimated delivery
Estimated standard delivery is 10–15 business days. This is an estimate, not a guaranteed arrival date. Carrier operations, weather, service interruptions and destination conditions may affect timing.
Delivery addresses
You are responsible for providing a complete and accurate name, street address, unit number, city, state, ZIP code and telephone number. Availability for PO boxes or restricted addresses depends on the carrier serving that destination.
Address changes and cancellations
Submit a request through our Contact form as soon as possible. We cannot guarantee an address change or cancellation after fulfillment has begun. If an order has already shipped, the return process may apply after delivery.
Tracking and shipment notices
When carrier tracking is available, it may be associated with your order. If you need help checking a shipment, record a support request with your order number. The Contact form stores the request on our server; it is not an automatic carrier-tracking service.
Split shipments
Items in one order may be sent in separate packages when inventory or product size requires it. A split shipment does not create an additional standard-shipping charge.
Carrier delays
Once a package is with a carrier, transportation events may be outside our direct control. A delayed scan does not necessarily mean that a package is lost. Allow reasonable time for the carrier to update tracking before recording a support request.
Missing, damaged or incorrect deliveries
Inspect the package after delivery. If an item is missing, damaged in transit or different from the item ordered, use the Contact form promptly and include the order number, affected item and clear photographs where relevant. Keep the item and packaging until instructions are provided.
Refused and undeliverable packages
An order returned because of an incomplete address, refusal or repeated failed delivery may be reviewed before any refund. Costs or losses that result from an address supplied incorrectly may affect the amount eligible for refund where permitted by law.